Service terms and professional boundary
These terms explain the commercial and professional boundary for using FDE.HK pages, forms, diagnosis routes, uploads, and advisor communications.
What FDE.HK does and does not provide
FDE.HK supports AI deployment planning, workflow design, knowledge systems, AI assistants, and operational handover. It does not replace licensed professionals or internal accountable owners.
No licensed advice
FDE.HK does not provide licensed financial, legal, tax, investment, insurance, securities, or compliance advice.
Human accountability
AI outputs, summaries, research support, compliance support, and workflow suggestions must be reviewed by authorised professionals.
Sensitive information
Clients should not submit confidential or regulated data before NDA, access rules, and file handling responsibilities are agreed.
No fabricated proof
FDE.HK does not claim clients, licences, partner logos, or media endorsements without authorisation and evidence.
Scope confirmation
Service scope, deliverables, acceptance criteria, timeline, and payment terms should be confirmed in writing before delivery.
Paid diagnosis
Paid diagnosis orders may require advisor confirmation, invoice arrangement, and scope confirmation before work starts.
How to treat website information and submissions
The website is a business enquiry and service explanation channel. Formal engagement details should be confirmed through written proposal, invoice, contract, or agreed statement of work.
Informational content
Pages, product descriptions, articles, tools, and self-tests are provided for business evaluation and do not constitute professional advice.
Submission accuracy
Visitors are responsible for submitting accurate, authorised, and non-sensitive information. FDE.HK may decline unclear, unlawful, or unsuitable requests.
Engagement scope
Deployment work begins only after scope, roles, access, pricing, timeline, and acceptance expectations are agreed.
File handling
Optional uploads should be non-sensitive samples unless a separate NDA and access boundary has been confirmed.
Diagnosis and orders
Diagnosis fees, invoice details, refund or rescheduling terms should be confirmed before payment or service start.
Change and maintenance
Knowledge bases, prompts, workflows, and AI usage rules may require ongoing review, maintenance, and human supervision.
Before public launch
These terms are drafted for product readiness. FDE.HK should have counsel review final public terms, payment terms, refund policy, data processing arrangements, and any regulated-service boundary before launch.